Address
Citic Tower, 1 Tim Mei Avenue
Admiralty, Hong Kong
Support Hours
Monday to Friday: 9AM - 6PM (HKT)
Email: [email protected]
Shipping Policy
Last Updated: November 10, 2026
Thank you for visiting and shopping at kiyakm.cc. The following terms and conditions constitute our Shipping Policy. We are dedicated to providing reliable, safe, and transparent delivery services for all orders placed through our website.
1. Shipment Processing Time
All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays). Orders are not shipped or delivered on weekends or statutory holidays.
If we experience a high volume of orders or unforeseen logistical delays, shipments may be slightly delayed. In such circumstances, we will promptly inform you via email ([email protected]) with revised dispatch estimates.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout before you complete payment. We offer standard and expedited shipping options:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 5 – 10 Business Days | $4.99 (Free on orders over $50) |
| Express Shipping | 3 – 5 Business Days | $12.99 |
*Delivery delays can occasionally occur due to local customs clearance, extreme weather events, or postal service backlogs.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been dispatched from our fulfillment facility. The tracking number will become active within 24 hours of dispatch, allowing you to track your delivery status online at any time.
4. Customs, Duties & Taxes
kiyakm.cc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). For international orders, please verify with your local customs department before purchasing.
5. Damaged, Lost or Missing Items
If your package arrives damaged or items are missing, please retain all original packaging materials and goods. Contact our support team immediately at [email protected] within 7 days of delivery with photos of the damaged package and product. We will gladly arrange an expedited replacement or a 100% full refund through our payment processor, Stripe.
6. Incorrect Shipping Address
Please double-check your shipping address during checkout. kiyakm.cc cannot be held responsible for orders delivered to an incorrect address entered by the customer. If you discover an error in your shipping address after placing an order, contact us immediately at [email protected] before your package is dispatched.
7. Contact Customer Care
If you have any questions or require assistance regarding our Shipping Policy, please reach out to us:
Store Name: kiyakm.cc
Email: [email protected]
Address: Citic Tower, 1 Tim Mei Avenue, Admiralty, Hong Kong
Hours of Operation: Monday – Friday: 9:00 AM – 6:00 PM (HKT / UTC+8)
Website: https://kiyakm.cc